Refund policy

Return and refund policy

We want you to be happy with your RYTMO order. If something is wrong with your order, please contact us at hello@rytmo.ch and we will help you find a solution.

Returns

For hygiene and safety reasons, we cannot accept returns of opened food supplement products.

Unopened products may be returned within 14 days of delivery, provided that they are unused, sealed, in their original packaging, and in a condition suitable for resale.

To request a return, please contact us first at hello@rytmo.ch before sending anything back. Returns sent without prior contact may not be accepted.

Return shipping costs are the responsibility of the customer, unless the return is due to an error on our side or a defective/damaged product.

Non-returnable items

The following items cannot be returned:

- opened pouches
- products with damaged or broken seals
- products that have been used or partially consumed
- gift cards
- items marked as final sale, if applicable

Damaged, defective or incorrect products

Please inspect your order when you receive it. If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us at hello@rytmo.ch within 7 days of delivery.

Please include your order number and, where possible, photos of the issue so that we can assess the situation quickly.

If the issue is confirmed, we may offer a replacement, refund, store credit, or another appropriate solution.

Refunds

Once we receive and inspect an approved return, we will notify you whether the refund has been approved.

If approved, the refund will be processed to the original payment method. Please note that your bank, card issuer, or payment provider may take additional time to process and post the refund.

Original shipping costs are not refundable unless the refund is due to an error on our side or a defective/damaged product.

Change of mind

Because RYTMO products are food supplements, we cannot accept returns of opened products for change-of-mind reasons.

Unopened products may be returned within 14 days of delivery if they meet the return conditions described above.

Exchanges

We do not offer automatic exchanges. If you would like to exchange an unopened product, please contact us at hello@rytmo.ch and we will review the request.

Contact

For any return or refund questions, please contact us at:

hello@rytmo.ch