Terms of service
Terms of service
Last updated: 19 July 2026
1. Overview
This website is operated by RYTMO Group Sàrl. Throughout the site, the terms “we”, “us” and “our” refer to RYTMO Group Sàrl.
By visiting our website, creating an account, placing an order, or using any part of our online store, you agree to these Terms of service, together with any policies referenced on this website, including our Privacy policy, Shipping policy, and Return and refund policy.
Please read these Terms carefully before using our website or placing an order. If you do not agree to these Terms, you should not use our website or purchase our products.
2. Company information
RYTMO Group Sàrl
Chemin William Barbey 23
1292 Pregny-Chambésy
Switzerland
Email: hello@rytmo.ch
Website: www.rytmo.ch
IDE / UID: CHE-384.386.600
TVA / VAT: CHE-384.386.600 TVA
RYTMO Group Sàrl is a limited liability company registered in Switzerland.
3. Online store provider
Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products to you.
Sales made through this website are made directly between you and RYTMO Group Sàrl. Shopify is not the seller of RYTMO products and is not responsible for our products, order fulfilment, shipping, returns, refunds, product information, or customer service.
4. Access and account
You may browse our website without creating an account. Certain features may require you to provide information such as your name, email address, billing address, shipping address, payment information, or account login details.
You agree to provide accurate, complete, and up-to-date information when using our website or placing an order.
If you create an account, you are responsible for keeping your login details confidential and for all activity under your account. Please contact us immediately if you believe your account has been accessed without authorisation.
You may not transfer, sell, assign, or otherwise make your account available to another person.
5. Products
RYTMO products are food supplements. They are not medicines and are not intended to diagnose, treat, cure, or prevent any disease.
Product information on this website is provided for general information purposes only. It should not be considered medical advice, nutritional advice, or a substitute for advice from a qualified healthcare professional.
If you are pregnant, breastfeeding, taking medication, have a medical condition, are sensitive to any ingredient, or are unsure whether a product is suitable for you, please consult a qualified healthcare professional before use.
Please follow the usage instructions, warnings, and storage instructions provided on the product packaging.
Food supplements should be used as part of a varied and balanced diet and a healthy lifestyle.
6. Product information and appearance
We make reasonable efforts to describe and display our products accurately. However, product colours, packaging appearance, images, and visual details may vary depending on your device, screen settings, production batches, or packaging updates.
We may update product descriptions, ingredients, packaging, prices, images, or availability at any time, provided that such changes do not affect orders that have already been confirmed unless required for legal, safety, or operational reasons.
7. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
After placing an order, you will receive an order confirmation by email. This confirmation acknowledges receipt of your order but does not guarantee acceptance if there is an issue with payment, stock availability, pricing, delivery address, suspected fraud, or another operational issue.
We reserve the right to accept, refuse, cancel, or limit any order where there is a legitimate reason to do so, including suspected fraud, incorrect pricing, unavailable products, incorrect delivery information, or misuse of discounts or promotions.
If we cancel an order after payment has been taken, we will refund the amount paid using the original payment method where possible.
Please review your order carefully before submitting it. Once an order has been accepted and prepared for dispatch, we may not be able to cancel or modify it.
8. Personal use and resale
Products purchased through our online store are intended for personal use unless we expressly agree otherwise in writing.
If you are a retailer, café, studio, distributor, corporate buyer, or other professional partner interested in purchasing RYTMO products for resale or business use, please contact us at hello@rytmo.ch so that we can agree the relevant commercial terms separately.
9. Prices and VAT
All prices are shown in Swiss francs CHF.
Unless stated otherwise, prices displayed to Swiss customers include applicable Swiss VAT.
Shipping costs, if any, are shown at checkout before you confirm your order.
We reserve the right to change prices at any time. Price changes do not affect orders that have already been confirmed.
In the event of an obvious pricing error, we may cancel the affected order and refund any amount already paid.
10. Payment
Payment is due at the time of purchase.
Available payment methods are shown at checkout and may include payment services provided by third parties.
By submitting payment information, you confirm that you are authorised to use the selected payment method and that the information provided is accurate and complete.
Payment processing may be handled by third-party payment providers. These providers may apply their own terms and privacy policies.
11. Shipping and delivery
We currently ship orders within Switzerland, unless otherwise stated at checkout.
Shipping costs, available delivery methods, and estimated delivery times are described in our Shipping policy and shown at checkout where applicable.
Delivery times are estimates only. We are not responsible for delays caused by Swiss Post, other carriers, public holidays, incorrect addresses, high-demand periods, customs processing where relevant, or events outside our reasonable control.
Risk of loss or damage passes to you when the products are delivered to the delivery address you provided, unless mandatory law provides otherwise.
Please make sure your delivery address is complete and accurate. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
12. Returns and refunds
Returns and refunds are handled according to our Return and refund policy.
For hygiene and safety reasons, opened food supplement products cannot be returned.
Unopened products may be returned only if they meet the conditions described in our Return and refund policy.
Nothing in these Terms affects any mandatory legal rights you may have under applicable law.
13. Availability
We make reasonable efforts to keep stock information accurate, but product availability is not guaranteed.
If an item becomes unavailable after your order is placed, we may contact you to offer a replacement, delayed delivery, store credit, or refund.
We may limit quantities purchased per person, household, order, business, geographic area, or promotion where necessary to protect availability, prevent misuse, or manage operational constraints.
14. Discounts and promotions
Discount codes, launch offers, bundles, referral offers, free gifts, and other promotions may be subject to specific conditions, including expiry dates, product exclusions, minimum order values, one-use limits, geographic limits, or stock availability.
Promotions cannot be combined unless expressly stated.
We reserve the right to modify, suspend, or cancel promotions at any time. Changes do not affect orders that have already been confirmed, unless there has been misuse, fraud, or an obvious error.
15. Subscriptions
If we offer subscriptions, recurring orders, or auto-renewal purchases, the specific subscription terms will be shown before you confirm the subscription.
These terms may include the billing frequency, renewal date, cancellation options, minimum commitment period if any, and any subscription discount.
You are responsible for managing or cancelling your subscription according to the instructions provided at the time of purchase or in your account area.
16. Third-party services and links
Our website may use third-party services for e-commerce hosting, payments, analytics, email marketing, advertising, fulfilment, customer support, reviews, or other operational purposes.
Our website may also contain links to third-party websites or services.
We are not responsible for the content, accuracy, availability, security, terms, privacy practices, or actions of third-party websites or services. Your use of third-party services may be subject to their own terms and privacy policies.
17. Privacy
Your personal data is handled according to our Privacy policy.
Because our store is powered by Shopify, some personal data may also be processed by Shopify and its service providers in order to operate the online store, process orders, prevent fraud, provide analytics, or support other store functions.
Swiss companies should provide a transparent privacy statement that users can understand, especially when personal data is collected through a website. Our Privacy policy explains how we collect and use personal data.
18. Feedback, reviews and user content
If you submit reviews, comments, photos, messages, suggestions, feedback, or other content to us or through our website, you confirm that you have the right to provide that content.
Unless you tell us otherwise in writing, you grant RYTMO Group Sàrl a non-exclusive, worldwide, royalty-free right to use, reproduce, publish, translate, edit, display, and share that content for purposes connected with our business, including customer service, product improvement, marketing, and promotion.
We may remove or refuse to publish content that we consider unlawful, misleading, offensive, defamatory, infringing, abusive, spam-like, or otherwise inappropriate.
You must not submit content that violates the rights of another person, contains false or misleading information, includes malicious code, or breaches applicable law.
19. Intellectual property
All content on this website, including text, images, graphics, logos, product names, product descriptions, videos, audio, design elements, and the overall look and feel of the website, is owned by RYTMO Group Sàrl or used with permission.
You may not copy, reproduce, distribute, modify, publish, display, sell, license, or use our content for commercial purposes without our prior written consent.
The names, logos, designs, slogans, product names, and brand elements associated with RYTMO may not be used without our prior written permission.
20. Errors, inaccuracies and omissions
Occasionally, our website may contain errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping costs, delivery times, availability, or other information.
We reserve the right to correct errors, update information, or cancel orders affected by incorrect information, including after an order has been submitted, where permitted by applicable law.
If an order is cancelled after payment has been taken, we will refund the amount paid using the original payment method where possible.
21. Prohibited uses
You may not use our website, services, or content:
- for any unlawful purpose;
- to violate applicable laws or regulations;
- to infringe our intellectual property rights or the rights of others;
- to submit false, misleading, abusive, defamatory, obscene, or unlawful content;
- to transmit viruses, malware, or other harmful code;
- to interfere with the security or proper functioning of the website;
- to collect or track the personal information of others without authorisation;
- to send spam, phishing messages, or other unwanted communications;
- to impersonate another person or entity;
- to scrape, extract, reproduce, or exploit our website content without permission;
- to misuse discounts, promotions, referrals, or checkout systems;
- to attempt to bypass security, fraud prevention, access controls, or usage restrictions.
We reserve the right to suspend, restrict, or terminate access to our website or cancel orders if we believe these Terms have been violated.
22. Disclaimer of warranties
We make reasonable efforts to keep our website available, secure, and accurate. However, we do not guarantee that the website will always be uninterrupted, timely, secure, error-free, or free from viruses or other harmful components.
Except as expressly stated by us or required by applicable law, our website and services are provided on an “as is” and “as available” basis.
Nothing in these Terms excludes or limits any warranty or right that cannot be excluded or limited under applicable law.
23. Limitation of liability
To the maximum extent permitted by applicable law, RYTMO Group Sàrl is not liable for indirect, incidental, special, punitive, or consequential damages, including loss of profit, loss of revenue, loss of data, business interruption, or reputational harm arising from your use of our website, products, or services.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, intentional misconduct, fraud, gross negligence, or any liability that cannot be excluded or limited under applicable law.
24. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless RYTMO Group Sàrl, its managers, employees, contractors, partners, suppliers, service providers, and affiliates from claims, losses, damages, liabilities, costs, and expenses arising from your breach of these Terms, your misuse of our website or services, your violation of applicable law, or your infringement of the rights of a third party.
25. Termination
We may suspend or terminate your access to our website or services if we reasonably believe that you have violated these Terms, misused our website, provided false information, engaged in fraud, or acted in a way that may harm RYTMO Group Sàrl, our customers, our partners, or our service providers.
Any provisions that by their nature should survive termination will continue to apply, including provisions relating to intellectual property, privacy, limitation of liability, indemnification, governing law, and dispute resolution.
26. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
27. Waiver and entire agreement
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.
These Terms, together with the policies referenced on our website, form the agreement between you and RYTMO Group Sàrl regarding your use of our website and purchases through our online store.
28. Assignment
You may not transfer or assign your rights or obligations under these Terms without our prior written consent.
We may transfer or assign our rights and obligations under these Terms where reasonably necessary for business, operational, legal, or corporate reasons, provided that this does not reduce any mandatory consumer rights you may have under applicable law.
29. Changes to these Terms
We may update these Terms from time to time. The version published on this website is the current version.
Where required by applicable law, we will notify you of material changes.
Continued use of the website after changes are published means that you accept the updated Terms.
30. Governing law and jurisdiction
These Terms are governed by Swiss law.
The place of jurisdiction is Geneva, Switzerland, subject to mandatory consumer protection rules and any mandatory place of jurisdiction that may apply under Swiss law.
31. Contact information
Questions about these Terms of service should be sent to:
RYTMO Group Sàrl
Chemin William Barbey 23
1292 Pregny-Chambésy
Switzerland
Email: hello@rytmo.ch
IDE / UID: CHE-384.386.600
TVA / VAT: CHE-384.386.600 TVA